Privacy Notice

Information we collect about you:

• a) Usage data: To ensure that our website is useful to all visitors and continues to improve, we may process data about your use of the site. This may include your geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. This data, obtained through Google Analytics, is aggregated and anonymised such that it contains no information pertaining to any identifiable individual; as such, it is not personal data per se, but we address it here for completeness’s sake.
• b) Correspondence data: we may process information contained in or relating to any communication that you send to use, whether through the site, by email, through social media, or otherwise. This may include the communication content and metadata associated with the communication, as well as any contact details you provide to use, such as your name, email address, phone number, job title, address or social media username. We process correspondence data for the purposes of communicating with you and record-keeping.
• c) Enquiry data: we may process information contained in any enquiry you submit to us indicating your interest in our services or business, such as the contents of your enquiry and any contact details you provide to us, such as your name, email address, phone number, job title or address. We process such data for the purposes of addressing your enquiry and providing you with occasional news about our services and operations. If you no longer wish to receive news from us then you can unsubscribe at any time.
• d) Project data: where we are commissioned to undertake a particular piece of work or project, we process information for the purposes of setting up that project in our systems, such as your name and contact details. We may also process personal information contained within project-related correspondence and documents, including in relation to your customers and other relevant stakeholders, whether created by us or provided to us. All such data is processed for the purposes of providing our professional services and for record-keeping purposes.
• e) Transaction data: we may process information relating to transactions, such as bank account details, contact details, or transaction data in relation to payments made by us to you or by you to us. This may include your contact details, or any bank account or sort code information provided for the purposes of making payment, as well as transaction details (such as Purchase Orders or Invoices). The transaction data may be processed for the purpose of supplying or receiving and administering the relevant services and keeping proper records of those transactions, and for making and receiving payments.
• f) Personal data we obtain from others: your personal data may be provided to us by someone other than you – for example, by your employer, by an organisation with whom you and we are both dealing, or by someone who wishes to refer you to us or vice versa. Normally this data will be correspondence data, enquiry data, or project data as described above, and will be processed by us for the purposes described above. We process personal data on lawful bases only. In particular, we process personal data on the following lawful bases identified in Article 6 of the General Data Protection Regulation (GDPR):
  • a. For the performance of a contract with you, or to take steps at your request prior to entering into a contract with you (Article 6(1)(b) GDPR). This may be our basis for processing correspondence data, enquiry data, matter data and transaction data.
  • b. For our legitimate interests (Article 6(1)(f) GDPR). This may be our basis for processing:
    • i. Correspondence and matter data (as we have an interest in properly administering our business and communications);
    • ii. Enquiry data (as we have an interest in developing our business with interested parties);
    • iii. Transaction data (as we have an interest in making and receiving payments promptly and in recovering debts);
    • iv. Any personal data identified in the other provisions of this Notice where necessary in connection with legal claims (as we have an interest in the protection and assertion of our legal rights, your legal rights and the legal rights of others);
    • v. Any of the personal data identified in the other provisions of this Notice in connection with backups of any element of our IT systems or databases containing that personal data (as we have an interest in ensuring the resilience of our IT systems and the integrity and recoverability of our data).

Your rights

• a) Access;
• b) Rectification
• c) Erasure
• d) Restrict processing
• e) Object to processing
• f) Data portability
• g) Complain to a supervisory authority

Access

Rectification

Erasure

Restriction

Objection

Portability

Complaints

Providing your personal data to others

• a) Any personal data in our possession to suppliers that host the servers on which our data is stored;
• b) Correspondence data to suppliers which host email campaigns or send or receive correspondence on our behalf;
• c) Transaction data and billing contact details to our accountants; and
• d) Transaction data and other relevant personal data to third parties for the purposes of fraud protection, credit risk reduction and debt recovery.

Third-Party Terms and Conditions

Data Security

Retaining and deleting personal data

• a) Usage data (which is anonymised, and not personal data) may be retained by us indefinitely.
• b) Enquiry and correspondence data which does not relate to a business relationship with us will be retained for the period of the enquiry or chain of correspondence and then deleted after 12 months;
• c) Project and transaction data, and enquiry and correspondence data which relate to a business relationship with us will be retained for six years after deliver of the relevant service or transaction or the end of the relationship.

Amendments

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Third parties and security

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